MakeUGC experience

MakeUGCProduct design7 months

MakeUGC is an AI platform where brands create video ads with virtual actors. The product worked, but it was fragmented into too many separate actions. The redesign reorganized it around a single creation flow.

Context

MakeUGC generates UGC-style video ads: AI actors, voices, scripts, b-roll, and product staging. Features were multiplying fast, and each capability lived as an independent tool with its own entry point.

The core problem was the workflow. The user had to assemble the process in their head, and every new surface became another place to stop.

Product notes and navigation structure
Product notes and navigation structure
Product areas mapped in the Figma file
Product areas mapped in the Figma file
Account entry screen
Account entry screen

Prompt-led creation

The core decision was to make a single prompt bar the entry point of the product. The user describes the video, attaches product assets, and picks the generation mode directly in the bar: talking actors, b-roll, product-in-hand, or the video agent.

Script writing, voice, and text generation are one tap away instead of living on separate screens.

Prompt bar actions and generation controls
Prompt bar actions and generation controls
Prompt-centered workspace
Prompt-centered workspace

Workflow

For longer generations, the video agent drives the process as a conversation. It analyzes the input, proposes scenes, and asks for decisions along the way.

The agent asks questions with selectable answers, and a progress list makes the wait transparent instead of silent. Retention got its own flow: cancellation offers a pause and targeted deals before someone unsubscribes.

Workspace structure and project folders
Workspace structure and project folders
Conversation with the AI video agent
Conversation with the AI video agent
Generation progress list
Generation progress list
Video editor and asset selection
Video editor and asset selection
Cancellation and retention flow
Cancellation and retention flow

Website

The homepage needed to explain the offering quickly, without making the product feel like a stack of disconnected AI tools.

Homepage explorations
Homepage explorations

Pricing

Pricing translates abstract credits into concrete outcomes — generations and videos — so plans compare themselves.

Credit-based pricing and outcomes
Credit-based pricing and outcomes

The real shift was turning a set of separate generation features into a single flow the user could follow without having to think about the product's structure.

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